Warranty Policy

Genuine products with the maker's warranty

Everything we sell is genuine and new. Products carry the warranty of the brand or its authorised distributor in Nepal, unless the product page says otherwise.

When we know the details, the product page shows the warranty length and who provides it (brand, distributor or Proud Nepal), next to the price.

Keep these safe

• Your bill or invoice from Proud Nepal (it proves the purchase date).
• The original box, accessories and any warranty card.
• The serial-number sticker on the product: warranty is void if it is removed or damaged.

How to claim

Call or WhatsApp +977 9867174242, or email proudnepalits@gmail.com, with your order number. Tell us what's wrong and, if you can, send a photo or short video.

We check the fault with you. Depending on the brand, we handle the claim for you or direct you to the authorised service centre. Repair or replacement is decided by the warranty provider, and the time it takes depends on them.

What the warranty doesn't cover

• Physical damage, drops, cracks, liquid or burn damage.
• Damage from power surges or an unstable electricity supply (use a UPS or stabiliser).
• Repairs or opening by anyone other than the authorised service centre.
• Software problems, viruses and lost data (please keep backups).
• Consumables such as ink, toner, paper, ribbons and batteries, unless the brand covers them.
• Normal wear and tear.