Refund Policy
We don't offer refunds. Faulty products are repaired or replaced under warranty.
Last updated 2026-09-29
No refunds
All sales are final. We don't give refunds, and we don't take products back for a change of mind. Please check the specifications, or ask us, before you order.
Faulty products
A product that develops a fault is repaired or replaced under its warranty. See our Warranty Policy for how to make a claim.
Damaged or wrong item on delivery
Please check the package in front of the delivery person. If it is damaged or not what you ordered, take a photo and tell us the same day, and we'll sort it out with you.
Call or WhatsApp +977 9867174242, or email proudnepalits@gmail.com, with your order number.
Cancelling an order
You can cancel an order yourself in My Account → Orders while it is still pending and its payment hasn't been verified. After that, contact us.